Long time readers of this blog know that I occasionally post articles talking about how consumers are being ripped off by corporates (most of these coming from the consumerist).
For a change, here's a link to a blog by a guy in tech support for a broadband company. Its a general blog but every once in a while (actually, quite regularly!), he will post a transcript of one of his tech support calls. Good for a laugh if nothing else.
Now obviously, I have no idea if these are accurate transcripts. However, considering the absolute idiocy of people in general, the issues which come up seem genuine enough. :)
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